Firms can thank crisis for more loyal workers.

Target launching phone coupons; a program it claims to be the first to work nationwide at all its stores.

Coke vs. Pepsi: Soda brand can influence your hotel choice.

Brands made by Procter & Gamble, Coca-Cola and Unilever are among the products attracting the highest levels of loyalty among US shopper.

Hulu's big problem: No loyalty.

Starbucks discontinues Duetto Visa card, another blow for some loyalists.

Prius recalls raise concerns, but most stay loyal.

Did Netflix "out" a customer?

It's a data center world after all.

A German football club has become the first in Europe to build a cemetery for fans.

Consignment queen Meredith Byam is turning shoppers into loyal customers.

Amazon top online retailer for customer satisfaction.

Success with contactless loyalty cards.

Loyalty grows when brand values and strategy align.  By Scott Osman. (more)

Starbucks readies new rewards program.

Brand rituals build loyalty and drive growth. By Zain Raj. (more)

A year ago we were angry.  Now we'd like some tender, loving care. By Dori Molitor. (more)

Mitsubishi launches big incentives through Sam's Club.

Shoppers cut back on gas and food but stick to brand names.

Green Hills Market builds loyalty where the shopper, product and store converge. By Richard Guha. (more)

Hotel chain deletes loyalty points during the recession.

A study of multichannel shoppers yields valuable insights. By Masha Sajdeh and Nick Jones. (more)

Let's give shoppers more value than they pay for.  By Al Wittemen. (more)

Starbucks says it will merge its two loyalty card programs into one, beginning in December.

American Airlines worker fired for replying to web user complaint.

A roundtable with Richard McDonald of Fender, Steve Rotterdam of DC Comics, Peter O'Reilly of the NFL, Joe Dobrow of Sprouts  and Spencer Hapoienu of Insight Out of Chaos. (more)

Starbucks shifts loyalty program.

CVS shoppers get green for going green.

To protect your privacy, hand over your data.

How real-life thespian couples handle it when one's off having scripted sex.